HB&O Blog

Your approach to customer service should be part of your business plan, says Steve Mugglestone

When was the last time you experienced fantastic customer service? Do you remember how receiving great customer service made you feel? If you don’t, it may be fair to say it doesn’t happen enough.

12 Apr 18

Charity begins at home – leading the way in transforming the sector

Charities are having to navigate a complex and challenging landscape. On top of the everyday pressures of raising enough money to support the growing demand for services, charities are faced with changing regulation, funding cuts and the fallout from recent high-profile scandals.

09 Mar 18

Man down! Is your business protected if the worst were to happen?

Most businesses take sensible precautions when it comes to insuring against the most obvious physical risks, but many are failing to cover one of the most important assets of all – their key people

01 Feb 18

Know your business - making the most of management accounts in 2018

Most people recognise the importance of measuring performance, but how often do you take the time to really understand what’s going on in your business?

08 Jan 18

Making GDPR an opportunity, not a risk

The new General Data Protection Regulation coming into force in May 2018 aims to make Europe the gold standard in data management and protection. There has been much talk of huge fines and additional administrative burdens on businesses – but there is opportunity here too, for companies prepared to act now.

28 Nov 17

Welcome changes for those companies claiming the Research and Development Expenditure Credit (‘RDEC’)

RDEC is available for Large Companies undertaking qualifying R&D activity or for SMEs undertaking either subsidised R&D or qualifying R&D on behalf of a large company.

23 Nov 17

Starting a Limited Company – putting the right foundations in place

Starting a business is a really exciting time and it can be incredibly rewarding, but it’s also a steep learning curve.

20 Oct 17

New changes to the VAT treatment of some leasing agreements could improve cash flow for finance providers

How and when VAT is applied to vehicle and asset leasing agreements could be about to change following a recent court case.

20 Oct 17

Bank of England hints at likely increase in mortgage interest rates

It has been widely reported in the press that the Bank of England is likely to raise interest rates for the first time in over ten years, which could see the cost of your mortgage increase.

28 Sep 17

Management Buy-Outs…not necessarily a route to the nearest Emergency Exit

Greg Philp, HB&O’s head of Corporate Finance, assesses the increasing popularity of Management Buy-Outs as a credible, alternative exit route for retiring entrepreneurs.

14 Sep 17