Poor customer care can have a debilitating effect on a business. Research suggests that the average person who has a bad experience with a business tells at least nine other people about it, and that 13% of dissatisfied companies relate their experience to more than 20 other people.
We are delighted that HB&O has chosen us as its nominated Charity for 2013. Securing the support of corporate organisations is crucial to the work we carry out, both in terms of raising finance and gaining recognition in the community.
Tina Costello - Interim Director at The Heart of England Foundation
HB&O advice helps Silvercraft strike gold
We have been delighted with the time and effort HB&O have put into their work with us
Marie and Andy Oakley, Coventry Silvercraft
HB&O pivotal in securing £1.3m investment
Harrison Beale and Owen has been our business advisor for almost ten years and they were pivotal in securing this investment – without them we wouldn’t be where we are.